Know Before You Go
Over the past 18 months, the joy, excitement, and importance of live music have come into sharp focus. The musicians and staff of National Philharmonic have deeply missed performing for you, and we can’t wait to welcome you into the theater once again. We remain committed to sharing and amplifying the power of music in our community, and to do that, we must put the safety of our NatPhil family first.
Effective October 1, 2021, all guests at any indoor National Philharmonic events at any location will need to be fully vaccinated with the Pfizer, Moderna or Johnson & Johnson vaccine, and must show proof of vaccination with their ticket upon entry to the theater. These policies will be evaluated regularly based on updated community health data, public safety best practices, and government guidance.
Unvaccinated patrons without medical exemption, including children not yet eligible for the vaccine, will not be permitted to attend NatPhil performances. NatPhil will not accept proof of negative test. Please note that this may differ from the policies of individual venues.
In addition to vaccine protocols, patrons will be required to wear masks in the theater through the duration of NatPhil performances. Enhanced cleaning procedures will be in place for any venue at which NatPhil performs. For the safety of our NatPhil family, please stay home if you feel sick or present any of the symptoms of COVID-19.
- What does “fully vaccinated” mean?
- National Philharmonic follows the CDC’s definition of “fully vaccinated,” which currently means two weeks after receiving the second dose of a 2-dose series vaccine or two weeks after receiving a single-dose vaccine.
- Why require proof of vaccination?
- Requiring proof of vaccination helps us provide as much comfort and assurance to our guests as possible during performances and events.
- How do I show proof of vaccination?
- Guests may provide proof of vaccination by presenting:
- Their vaccination card, which includes the name of the vaccinated person, the type of vaccine administered, and the date the last dose was received.
- A photo of their vaccination card as a separate document.
- A photo of their vaccination card stored on a phone or electronic device.
- A digital vaccine passport, such as the Clear, Bindle or CommonPass apps.
- Documentation of their vaccination from a healthcare provider electronic health record or state Immunization Information System record.
- Matching photo ID is required at the door to the venue.
- Do I have to show proof of vaccination each time I attend an indoor NatPhil performance or event?
- Yes. For your security, we will not keep a record of your vaccination, so you will be required to present it each time you attend a NatPhil performance.
- Are there any exceptions?
- Outside of extreme cases of medical exemption, we are unable to make exceptions to this policy. If you have questions or a legitimate medical exemption, please email email@example.com.
- What if I don’t show proof of vaccination?
- Guests who do not show proof of vaccination will not be admitted to the venue and their ticket will be refunded.
- Does everyone in my party need to show proof of vaccination?
- Yes. If you have purchased tickets for a group, it is your responsibility to ensure your party understands the vaccination policy. Everyone entering a venue at which NatPhil is performing will be required to provide their own proof of vaccination.
- What about the All Kids. All Free. All the Time program?
- Kids under the age of 12 who are not currently eligible for the COVID-19 vaccine will not be permitted at NatPhil performances for the time being. Children between the ages of 12 and 17 who can show proof of full vaccination are welcome to participate in the All Kids. All Free. All the Time program. We are eagerly looking forward to reinstating the program as soon as the vaccine is made available for children under 12 years old.
- Are your staff and musicians vaccinated?
- Keeping our musicians, staff, and guests safe is vital to NatPhil. For that reason, all staff members, musicians, and guest artists are required to be vaccinated.
- What other safety precautions is NatPhil taking?
- NatPhil’s commitment to safety extends beyond vaccinations. Masks will be required at all indoor NatPhil performances. We continue to work closely with venues to provide enhanced cleaning procedures and up-to-date safety protocols.
- Who do I talk to if I have questions?
- If you have any questions regarding NatPhil’s COVID safety policies, please email firstname.lastname@example.org.
- I can no longer attend. What is your refund policy?
- We completely understand that everyone has a different level of comfort when it comes to enhanced safety precautions. If you are unwilling or unable to provide proof of vaccination, we are able to refund your ticket prior to the performance. You also have the option to transfer your ticket to another performance later in the season, with the understanding that COVID safety protocols may still be in place.
- I can’t come to the theater. Can I still see NatPhil perform?
- Stay tuned for more information about how to connect with NatPhil’s performances outside of the theater!